Privacy Policy

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our ERP, HRMS, and facility management software solutions.
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
• Communication: To send you important updates, newsletters, and marketing communications (with your consent).
• Personalization: To personalize your experience and provide content and features relevant to your interests.
• Analytics: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect against fraud, unauthorized access, and other security threats.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., cloud hosting, payment processing, email services).
• Business Partners: With authorized resellers or implementation partners when you engage with them for our products.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website using services like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We also use:

• Google Analytics for website traffic analysis
• LinkedIn Insight Tag for marketing analytics
• Facebook Pixel for advertising optimization

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Access Controls: Strict access controls ensure only authorized personnel can access personal data.
• Secure Infrastructure: Our systems are hosted on secure, enterprise-grade cloud infrastructure with regular security audits.
• Data Backup: Regular backups ensure data recovery in case of system failures.
• Employee Training: Our staff receives regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account remains active and for a reasonable period thereafter.
• Legal Requirements: Some data may be retained longer to comply with legal, tax, or regulatory obligations (typically 5-7 years for financial records in UAE).
• Marketing Data: Until you unsubscribe or request deletion.
• Support Records: Retained for 3 years after case resolution for quality assurance and dispute resolution.

When data is no longer needed, it is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• Data Portability: Request your data in a portable format.
• Withdraw Consent: Withdraw previously given consent for data processing.

To exercise any of these rights, please contact us at info@fit.ae. We will respond to your request within 30 days.

Frontline IT is headquartered in Dubai, United Arab Emirates. Your information may be transferred to and processed in:

• United Arab Emirates (primary data center)
• Other countries where our service providers operate

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Data processing agreements with all third-party providers
• Compliance with UAE data protection regulations
• Use of secure, encrypted transmission methods

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@fit.ae.

Our website may contain links to third-party websites, plugins, or applications. Clicking on these links may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Third-party services we may link to include:

• Social media platforms (LinkedIn, Facebook, Twitter)
• Payment processors
• Partner websites
• Industry publications and resources

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• The "Last Updated" date at the top of this policy will be revised
• For significant changes, we will provide prominent notice on our website
• We may also notify you via email if you have an account with us

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Frontline IT complies with applicable data protection laws in the United Arab Emirates, including:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• DIFC Data Protection Law (for operations within Dubai International Financial Centre)
• ADGM Data Protection Regulations (for operations within Abu Dhabi Global Market)

We are committed to:

• Processing personal data lawfully, fairly, and transparently
• Collecting data only for specified, legitimate purposes
• Ensuring data accuracy and keeping it up to date
• Retaining data only as long as necessary
• Implementing appropriate security measures