Complete Facility Management Solution
for Intelligent Operations
A complete web-based Computer Aided Facility Management solution with mobile functionality that helps you computerize, organize, and enhance maintenance activities across all your facilities.
Best Facility Management Software UAE – Horizon FMS
Horizon Facility Management Software (FMS) has been designed to suit any organization, be it a single facility or a global property portfolio, ranging from a singular aspect of facilities operations to the full range of facility management services.
The solution is suitable for the maintenance of Hard Services (HVAC, Electricals, Mechanical, Plumbing, Energy, etc.), and Soft Services (Cleaning, Security, Pest Control, etc.).
Horizon FMS is a complete web-based Computer Aided Facility Management (CAFM) with a sophisticated mobile app that helps to computerize, organize, and enhance maintenance activities. The software's unique features enables activities to take place in an effective manner including site surveys, inspections, asset management, planned preventive maintenance schedules, breakdown reporting and corrective maintenance, vendor management, etc.
Facility Management Software – Hard & Soft Services
Comprehensive management for all types of facility services
Hard Services
- HVAC Systems
- Electrical Systems
- Mechanical Equipment
- Plumbing & Drainage
- Energy Management
Soft Services
- Cleaning Services
- Security Management
- Pest Control
- Landscaping & Grounds
- Waste Management
CAFM Software – Comprehensive FM Solution
Integrated modules designed to cover every aspect of facility management operations
Helpdesk
Each complaint raised through the helpdesk allows the user to enter the nature of complaint, detailed description, priority, maintenance type, etc. SMS and email notifications can be configured and sent upon registering a complaint.
Task Scheduling and Updates
With each work order, users can assign specific staff to the task, enter work analysis reports, estimate cost, request materials, track time spent and actions taken. Track the complete life cycle of the complaint and request at each stage.
Service Level Agreement (SLA)
Each task has an associated SLA, highlighting the estimated completion time against which the task progress can be monitored. This ensures that overdue jobs or jobs about to breach will be easily identifiable. The SLA can be configured to assist with meeting specific contract requirements.
Contract Management
The Contract Management component provides comprehensive information on various maintenance activities carried out, allowing you to keep an accurate record of all contracts and agreed services. Each contract record can incorporate a unique contract code, contract name, type of contract, activities, assets, financial details, employees, location, etc.
Asset Management
Asset Management is a repository of all assets, that enables a single point of control over all assets including HVAC, office equipment, etc. This helps track maintenance management of an asset throughout its life cycle, including historical data relating to maintenance activities performed, materials used, cost of maintenance, and other details.
Planned Preventive Maintenance
This module is helpful for optimization, maintenance analysis, and future financial planning of your assets. It gives you complete control over the task and tracks progress from planning to completion. It also helps manage requirements such as scheduling tasks to prevent asset failure, making it the ideal solution to help manage repetitive tasks.
Project Management
Assists with non-contractual jobs or variations within the contract. The estimation tool estimates costs for each task with different expense categories and cost codes. Detailed fee quotes can then be raised as the tool helps estimate, quote, and track projects including subsequent invoicing for the jobs performed.
Auto-Invoicing
Helpful for contractual and non-contractual invoicing as per a customized format. Auto-invoicing can be set up for fixed intervals and amounts, thereby drastically reducing mundane work. For non-contractual jobs, the system generates invoices based on fee quotes pre-approved by clients.
Sub-Contracts Management
Assign and track specialized tasks that are outsourced in order to increase transparency and accountability of the tasks.
Reports and Dashboards
Our dashboards provide simple and real-time graphical representations of Key Performance Indicators (KPIs), defined as per your requirements. The system also has many reporting functionalities tailored around team-specific objectives.
Cloud-Based Facility Management Software – Powerful Capabilities
Advanced features that set Horizon FMS apart from conventional facility management solutions
SMS and Email
Directly alerts the maintenance team for tasks assigned to them, and provides status updates to the client via email and SMS.
Online Access
Specifically designed web portals for customers of major service providers to work via the online portal irrespective of their physical location as long as they have access to the app.
Easy Approval Process
Enhance internal decision making efficiency with effective usage of the online management approval tool.
Integration with ERP
Horizon FMS can be fully integrated with Horizon EBS / Horizon HRMS, or any other ERP / HRMS / HCM software for better management of your operations.
Maintenance Management Software UAE – Mobile App for Field Staff
End-user oriented features are extended to smartphones, tablets, and mobile devices via the Horizon FMS app on both iOS and Android platforms. The app seamlessly extends access to technicians and their supervisors while on the move, thereby significantly increasing convenience.
The ability to direct service calls and assign maintenance tasks with complete information (including location, issue at hand, tools required, etc.) directly to technicians via their mobile devices enhances efficiency, quality of work, and speed of service.
QR/Barcode Scanning
Track asset information via the search panel or by scanning the barcode / QR code assigned to an asset
Task Notifications
Receive notifications of tasks that need to be actioned and scan barcode before commencing a task
Materials & Actions
Select materials required, identify the issue, provide recommendations, and record corrective actions taken
Time Tracking
Track time-based maintenance activities and keep tasks on standby mode with valid pre-defined criteria
Site Inspections
Perform site inspections and review Standard Operating Procedure (SOP) and health & safety instructions
Photo Capture
Capture and upload images of assets and damaged parts while performing tasks
Digital Signatures
Obtain feedback and signatures from complaint originators upon completion
Activity Status
View status of activity performed and track complete lifecycle of tasks
Horizon FMS Client Helpdesk
Our dedicated, centralized web and mobile Client Helpdesk enhances the quality of service to clients. It is a tool to simplify and enhance the quality of service through quick response times and facilitate better communication. This advanced feature is accessible online through standard web browsers and the app.
Clients can use this to submit a complaint, raise a work request, and upload images and documents. Maintenance teams will be empowered to operate in the most efficient and professional way possible. Users can easily track the status of their complaints from the time of submission up till completion.
It enhances communication between end-users and maintenance teams, as it reduces direct phone calls and response time, and speeds up tasks. The system can generate up-to-date status reports, and access to specific information can be controlled and limited to certain individual or user groups.
Manage Customer Details
Maintain comprehensive customer information and contact details in one place
Manage Contract Details
Access and manage all contract information and service agreements
Create & Manage Users
Create user accounts and manage role-based access control
Raise Complaints & Requests
Submit complaints and service requests with detailed descriptions
Upload Images & Documents
Attach images and documents while registering a complaint
Track Status
Track status from submission to completion with real-time updates
Access Contract Details
View and access all contract information and service terms
Customize Login Page
Personalize the portal login page with your branding
Best FM Software UAE – Transform Your Operations
Horizon FMS is a modular system that works together with your business and optimizes day-to-day management of processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent and efficient way.
Horizon FMS makes critical operational data available on-demand to users in any location. Offering a single view of all facilities and maintenance activities, it can easily track every location, asset, and person while analyzing the processes and costs required to optimize operations.
The system allows you to stay on time and within budget, driving significant cost savings that translate to long-term profitability. The software's design structure and functional aspects support companies providing maintenance services, as well as those sub-contracting these activities.
Complete Visibility
Offering a single view of all facilities and maintenance activities, it can easily track every location, asset, and person while analyzing the processes and costs required to optimize operations.
Cost Savings
The system allows you to stay on time and within budget, driving significant cost savings that translate to long-term profitability.
Operational Efficiency
Horizon FMS is a modular system that works together with your business and optimizes day-to-day management of processes, automates operations, and enables enterprise-wide control in the most intelligent and efficient way.
Mobile Operations
Horizon FMS makes critical operational data available on-demand to users in any location. End-user oriented features are extended to smartphones, tablets, and mobile devices via the Horizon FMS app on both iOS and Android platforms.
Hard & Soft Services
The solution is suitable for the maintenance of Hard Services (HVAC, Electricals, Mechanical, Plumbing, Energy, etc.), and Soft Services (Cleaning, Security, Pest Control, etc.).
Data-Driven Insights
Provides a management dashboard for critical analysis. Analyze processes, costs, and efforts required for optimal operations with comprehensive dashboards.
Tailored for Your Industry
Specialized solutions designed to meet the unique challenges of diverse sectors
Seamless Integration
Horizon FMS can be fully integrated with Horizon EBS / Horizon HRMS, or any other ERP / HRMS / HCM software for better management of your operations
Frequently Asked Questions
Find answers to common questions about Horizon FMS
Horizon – FMS is a comprehensive Facility Management System (CAFM) designed to manage assets, maintenance, work orders, service requests, contracts, and costs within a single, integrated platform. It is ideal for facility management companies, real estate portfolios, and asset-intensive organizations.
Horizon – FMS is designed for:
- Facility Management (FM) service providers
- Real Estate & Property Management
- Commercial buildings and mixed-use developments
- Hospitals, schools, and large campuses
- Industrial and infrastructure facilities
It supports multi-site and contract-based operations.
Horizon – FMS is fully integrated with ERP, finance, HRMS, and assets, enabling:
- Real-time cost tracking
- Contract-wise profitability analysis
- Automated financial postings
- Manpower and material cost alignment
This eliminates disconnected systems and manual reconciliations.
Yes. Horizon – FMS supports:
- Preventive maintenance scheduling
- Reactive and emergency work orders
- Maintenance history and asset performance tracking
- SLA-based task management
Helping organizations reduce downtime and extend asset life.
Yes. Horizon – FMS provides end-to-end asset lifecycle management, including:
- Asset registration and categorization
- Maintenance history
- Warranty and AMC tracking
- Cost and depreciation linkage
This ensures better asset utilization and planning.
Yes. Horizon – FMS includes a centralized service request and work order system that allows:
- Logging requests by users or tenants
- Automatic task assignment
- Status tracking and escalation
- Closure with cost and time recording
Improving service response and transparency.
Yes. Horizon – FMS enables maintenance cost tracking by contract, property, asset, or location, providing real-time visibility into operational costs and service profitability—critical for FM service providers.
Yes. Horizon – FMS is natively integrated with Horizon ERP (EBS), ensuring:
- Automatic posting of maintenance costs
- Accurate budget control
- Contract-wise financial reporting
- Reduced manual entries
Yes. Horizon – FMS integrates with Horizon HRMS, enabling:
- Technician allocation and tracking
- Attendance and overtime costing
- Manpower cost posting to contracts
- Resource utilization analysis
This is especially valuable for FM operations with large field teams.
Yes. Horizon – FMS is a cloud-ready, web-based system accessible securely from any location and device, supporting on-site teams, supervisors, and management.
Yes. Horizon – FMS supports:
- SLA definition and monitoring
- Contract terms and renewal tracking
- Performance reporting
- Penalty and compliance monitoring
Helping organizations meet client commitments consistently.
Yes. Horizon – FMS is designed for multi-site, multi-client, and multi-contract environments, allowing centralized control with site-level operational visibility.
Yes. Horizon – FMS offers real-time dashboards and MIS reports covering:
- Work order status
- Asset performance
- Maintenance costs
- SLA compliance
Enabling data-driven facility decisions.
Horizon – FMS provides:
- Complete audit trails
- Role-based access control
- Maintenance and asset history logs
- Financial integration for traceability
Ensuring transparency and audit readiness.
Horizon – FMS is built for GCC operational realities, offering:
- Integrated CAFM, ERP, and HRMS
- Contract-wise cost and profitability control
- Scalable, multi-site architecture
- Proven regional expertise and support
Ready to Optimize Your Facilities?
Discover how Horizon FMS can streamline your facility operations, reduce costs, and improve service delivery. The system allows you to stay on time and within budget, driving significant cost savings that translate to long-term profitability.
Complete your Horizon solution