Facility Management
A complete web-based Computer Aided Facility Management solution with mobile functionality. Manage Hard Services (HVAC, Electrical, Mechanical, Plumbing) and Soft Services (Cleaning, Security, Pest Control) efficiently.
Complete Facility Operations Control
Horizon FMS has been designed to suit any organization - whether managing a single facility or a global property portfolio, focusing on singular aspect of facilities operations or full range of FM services.
The complete solution handles maintenance of Hard Services (HVAC, Electricals, Mechanical, Plumbing, Energy) and Soft Services (Cleaning, Security, Pest Control) with comprehensive tracking and reporting.
Horizon FMS makes critical operational data available on-demand to users in any location, offering a single view of all facilities and maintenance activities while tracking every location, asset, and person.
Hard Services
HVAC, Electrical, Mechanical, Plumbing, Energy management
Soft Services
Cleaning, Security, Pest Control, Landscaping
Mobile Field App
Technician app for on-site task management
Client Helpdesk
Self-service portal for clients to raise requests
Raise Request
Complaints raised via helpdesk, mobile app, or client portal
Assign & Schedule
Auto-assign to technicians based on skills and availability
Execute & Track
Technicians perform work with mobile app updates
Inspect & Close
Job inspection, client sign-off, and completion
Key Features
Comprehensive tools designed to streamline your financial operations
FM Helpdesk
Comprehensive complaint management with nature of complaint, priority, mode, location, building, asset details. SMS and email notifications on registration. Client self-help desk for service requests and status tracking.
Task Scheduling & Updates
Assign staff, enter work analysis, estimate costs, request materials, incorporate images, record time and root cause. Track complete lifecycle from complaint raised to job completion with workflow capability.
SLA Management
Service Level Agreements with estimated completion time for reactive and preventive tasks. Monitor task progress against SLA, identify overdue jobs, configure matrix of sites, buildings, priorities, and contracts.
Contract Management
Comprehensive contract information including services, values, terms, and conditions. Track contract code, customer, period, type, activities, assets to maintain, financial details, employees, and locations.
Asset Management
Comprehensive repository of all assets - HVAC, Mechanical, Electrical, Plumbing, IT, Office equipment. Track changes throughout lifecycle with maintenance history, materials used, and cost tracking.
Planned Preventive Maintenance
PPM scheduling for asset optimization and future financial planning. Control PM tasks from planning to completion, schedule repetitive tasks, prevent asset failures with intuitive task management.
Key Benefits
Transform your facility operations with intelligent management that reduces costs, improves service delivery, and maintains complete visibility across all locations.
On-Demand Data Access
Critical operational data available anytime, anywhere to users in any location.
Single View Dashboard
Unified view of all facilities and maintenance activities across your portfolio.
Complete Asset Tracking
Track every location, asset, and person with comprehensive history and cost analysis.
Cost Savings
Stay on time and budget with significant cost savings translating to long-term profitability.
Mobile Workforce
Extend capabilities to smartphones and tablets for field staff and technicians.
Enhanced Service Quality
Direct service calls with complete information enhances efficiency and speed of service.
Reduced Response Time
Quick complaint resolution with automated routing and technician notifications.
Auto Invoicing
Generate contractual and non-contractual invoices automatically, reducing manual work.
Subcontract Management
Assign and track specialized tasks outsourced to subcontractors with full transparency.
Tailored for Your Industry
Specialized solutions designed to meet the unique challenges of diverse sectors
Seamless Integration
Works perfectly with other Horizon modules for unified facility operations
Frequently Asked Questions
Find answers to common questions about Facility Management
Yes, the system is designed to manage Hard Services (HVAC, Electricals, Mechanical, Plumbing, Energy) and Soft Services (Cleaning, Security, Pest Control, Landscaping) with specialized workflows for each.
The Horizon FMS App enables technicians to receive tasks, scan asset barcodes/QR codes, record work details, capture photos, request materials, get client signatures, and update job status - all from their mobile device.
Yes, the Client Helpdesk portal allows clients to submit complaints, raise service requests, upload images/documents, and track status from submission to completion via web or mobile app.
Each task has an associated SLA with estimated completion time. The system monitors progress, highlights overdue jobs, and triggers escalations based on configurable business rules for sites, buildings, and priorities.
Yes, Horizon FMS can integrate with Horizon EBS, Horizon HRMS, or any third-party ERP/HRMS system for unified operations, financial consolidation, and workforce management.
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