Enterprise Asset Management Software in UAE
for Complete Facility Control
Managing contractors, subcontractors, and service delivery while keeping costs under control is challenging. Horizon EBS provides a comprehensive, VAT-enabled ERP solution designed specifically for property, service, and asset management.
Complete Facility Management Solution
The Facilities Management industry is one of the fastest-growing service sectors in the Middle East. With increasingly demanding clients and rising operational complexity, managing contractors, subcontractors, and service delivery while keeping costs under control is more challenging than ever.
Horizon EBS for Facility Management provides a comprehensive, VAT-enabled ERP solution designed specifically for companies engaged in property, service, and asset management. Whether your focus is on hard services (engineering, maintenance, HVAC, electrical, mechanical) or soft services (housekeeping, landscaping, security, cleaning), Horizon EBS unifies all your operational and financial processes into one integrated platform.
End-to-End Coverage
From contracts to invoicing, manage the complete FM lifecycle
Real-Time Insights
Dashboards and KPIs for informed decision-making
VAT Compliant
Full UAE Federal Tax Authority compliance
Cloud & On-Premise
Flexible deployment options to suit your needs
Contract Management
Create and manage service contracts with flexible terms
Site Deployment
Roster planning, attendance, and resource allocation
Service Execution
Work orders, maintenance, and service delivery
Billing & Analytics
Periodic invoicing and profitability analysis
Powering Facility Management Excellence Across the Region
Addressing FM Industry Challenges
Facility management companies face unique operational challenges that require specialized solutions
Multi-Site Operations
Managing multiple properties and sites with different service requirements and SLAs
Workforce Management
Coordinating field staff, technicians, and subcontractors across locations
Response Time Pressure
Meeting tight SLAs for service requests and maintenance calls
Complex Billing
Flexible billing structures, retention, and periodic invoicing
Profitability Tracking
Visibility into costs and margins by region, site, or customer
Paper-Based Processes
Manual documentation, work orders, and approval workflows
Unified FM Operations Platform
All modules work together seamlessly, sharing data in real-time for complete operational visibility
Hard & Soft Services Management
Comprehensive support for all types of facility management services
Hard Services
- Engineering & Maintenance
- HVAC Systems
- Electrical Works
- Mechanical Services
- Plumbing & Sanitary
- Fire & Safety Systems
Soft Services
- Housekeeping & Cleaning
- Landscaping & Gardening
- Security Services
- Pest Control
- Waste Management
- Reception & Concierge
Complete Maintenance Coverage
Manage all types of maintenance activities from a single platform
Preventive
Scheduled maintenance to prevent equipment failure
Corrective
Repairs after identifying faults or breakdowns
Breakdown
Emergency response to unexpected failures
Predictive
Data-driven maintenance based on asset analytics
Why Choose Horizon EBS for FM
Transform your facility management operations with measurable results
Perfect Harmony
Get your people, processes, and assets working in perfect harmony
Seamless Integration
Ensure seamless integration between operations and back-office functions
Complete Lifecycle
Manage the complete lifecycle of operations, billing, and payroll in one system
Automation
Automate repetitive tasks to reduce manual data entry and improve efficiency
Centralized Tracking
Track service requests, maintenance history, and warranties through a centralized system
Customer Satisfaction
Improve customer satisfaction with faster response times and transparent communication
Profitability Monitoring
Monitor profitability and performance by region, site, or customer
Accurate Invoicing
Issue accurate, timely invoices using flexible billing structures and charging methods
Complete Visibility
Gain complete visibility of costs, resources, and utilization
Real-Time Insights
Empower decision-makers with real-time dashboards and key performance insights
Enterprise-Ready Features
Flexible Deployment
Choose the deployment model that fits your business
- Cloud-based SaaS
- On-premise installation
- Hybrid configurations
- Mobile connectivity
UAE Tax Compliance
Full compliance with UAE Federal Tax Authority requirements
- VAT calculations
- E-invoicing support
- Tax reporting
- Corporate tax ready
Mobile Applications
Field connectivity and client interaction
- Technician mobile app
- Client helpdesk portal
- Manager approvals
- Real-time updates
Frequently Asked Questions
Find answers to common questions about Horizon EBS for Facility Management
Horizon EBS supports both hard services (engineering, maintenance, HVAC, electrical, mechanical, plumbing) and soft services (housekeeping, landscaping, security, cleaning, pest control, waste management). The system is designed to handle the unique requirements of each service type.
Horizon EBS provides comprehensive maintenance management covering Preventive, Corrective, Breakdown, and Predictive maintenance. You can schedule preventive maintenance, respond to breakdown calls, track corrective actions, and use analytics for predictive maintenance planning.
Yes, Horizon EBS provides deep insight into profitability at multiple levels including region, customer, site, and even individual employee levels. Real-time dashboards help management make informed, data-driven decisions about resource allocation and pricing.
The system handles complex FM billing scenarios including periodic invoicing, flexible billing structures, multiple charging methods, and retention management. You can set up different billing schedules per contract and automate invoice generation.
Yes, Horizon EBS includes a dedicated FMS App for field staff and technicians. They can receive work orders, update job status, capture photos, get customer signatures, and sync data in real-time. There's also a separate Client Helpdesk portal for service requests.
Horizon EBS provides complete subcontractor management including contract creation, work order assignment, progress tracking, payment processing, and performance monitoring. Subcontractors can also access the Supplier Portal for self-service functions.
Horizon EBS can be deployed on-premise or on the cloud. Mobile applications enable field connectivity and client interaction regardless of deployment model. We can also configure hybrid setups based on your specific requirements.
Implementation timeline depends on scope and customization needs. A standard implementation with core FM modules typically takes 10-14 weeks. Comprehensive implementations with all modules, integrations, and custom configurations may take 4-6 months.
Ready to Transform Your FM Operations?
Discover how Horizon EBS can streamline your facility management, improve service delivery, and boost profitability. Get a personalized quote for your business.
Horizon EBS serves multiple sectors
Construction
Project-based construction management
General Contracting
End-to-end contracting solutions
Manufacturing
Production & inventory control
MEP Contracting
Mechanical, electrical & plumbing
Oil & Gas EPC
Energy sector project management
Real Estate
Property development & management
Trading & Distribution
Wholesale & retail operations